Transfer Certificate

The industry agreed Transfer Certificate must be produced by a health fund of a member that is transferring to another health fund within 14 days of the notice given by the member.

The transfer Certificate must be completed in its entirety and sent to the receiving fund within 14 days. If there is no receiving health fund notified by the member, then the Transfer Certificate must be issued to the leaving member for them to present to their new health fund.

An example of a Transfer Certificate (including the ‘rules’ for use between funds) can be found here.

The Transfer Certificate Request template can be found here

Health fund contacts that will assist you in resolving any Transfer Certificate issues are listed below. Please send any contact additions/updates/corrections to greg.kovacs@pha.org.au

 

ACA Health Benefits
Email for Transfer Certificate Requests and Certificates info@acahealth.com.au
Contact Person
Name ACA Health Membership Team
Position
Email
Phone number 02 9847 3390
Escalation Point
Name
Position
Email
Phone number

 

ahm Health Insurance
Email for Transfer Certificate Requests and Certificates transfercertificates@ahm.com.au
Contact Person
Name Lilly Peric
Position Team Leader
Email lilly.peric@ahm.com.au
Phone number 134 246
Escalation Point
Name
Position
Email
Phone number

 

Australian Unity
Email for Transfer Certificate Requests and Certificates CustomerService2@australianunity.com.au
Contact Person
Name Filomena Bozzi
Position Membership Consultant
Email Fbozzi@australianunity.com.au
Phone number (03) 86827450
Escalation Point
Name Chris Efstathiou
Position Membership Team Manager
Email CEfstathiou@australianunity.com.au
Phone number (03) 86827268

 

Bupa Australia
Email for Transfer Certificate Requests and Certificates New joins to Bupa from other Funds:
OtherFundsClearancestoBupa@bupa.com.au 

Exits from Bupa to other Funds:
ClearanceCancellationRequests@bupa.com.au
Contact Person
Name Carolyn Rappolt
Position Member Services Operations Manager
Email carolyn.rappolt@bupa.com.au
Phone number (07) 3239 4759
Escalation Point
Name Phil Scapens
Position Head of Claims and Customer Administration
Email phil.scapens@bupa.com.au
Phone number (08) 81006740

 

CBHS Health Fund
Email for Transfer Certificate Requests and Certificates Clearance.Certificates@cbhs.com.au
Contact Person
Name Erin Tierney
Position Team Leader
Email erin.tierney@cbhs.com.au
Phone number (02) 9843 7662
Escalation Point
Name Sharon Ford
Position Member Care Manager
Email Sharon.ford@cbhs.com.au
Phone number (02) 9843 7612

 

Cessnock District Health Benefits Fund
Email for Transfer Certificate Requests and Certificates enquiries@cdhbf.com.au
Contact Person
Name Christine Downie
Position Office Supervisor
Email
Phone number (02) 4990 1385
Escalation Point
Name
Position
Email
Phone number

 

CUA Health
Email for Transfer Certificate Requests and Certificates cuahealth@cua.com.au
Contact Person
Name Leo Faranda
Position Membership Manager
Email
Phone number 1300 499 260
Escalation Point
Name
Position
Email
Phone number

 

Defence Health
Email for Transfer Certificate Requests and Certificates info@defencehealth.com.au
Contact Person
Name Ben Thomas
Position Sales Team Leader
Email ben.thomas@defencehealth.com.au
Phone number (03) 8679 1223
Escalation Point
Name Helen Paine
Position Member Services Team leader
Email helen.paine@defencehealth.com.au
Phone number 03 8679 1203

 

Doctors’ Health Fund Pty Limited
Email for Transfer Certificate Requests and Certificates info@doctorshealthfund.com.au
Contact Person
Name
Position
Email
Phone number 1800 226 126
Escalation Point
Name
Position
Email
Phone number

 

GMF Health
Email for Transfer Certificate Requests and Certificates welcome@gmfhealth.com.au
Contact Person
Name Courtney Chisholm
Position Service Team Leader
Email cchisholm@gmfhealth.com.au
Phone number (08) 9021 0763
Escalation Point
Name Ben Knox
Position Relations Manager
Email bknox@gmfhealth.com.au
Phone number (08) 9021 0728

 

GU Health
Email for Transfer Certificate Requests and Certificates corporate@guhealth.com.au
Contact Person
Name Melissa Cavalieri
Position Membership Manager
Email mcavalieri@guhealth.com.au
Phone number (03) 8682 4136
Escalation Point
Name Kim Harford
Position Head of Customer Service
Email kharford@guhealth.com.au
Phone number (03) 8682 4064

 

HBF
Email for Transfer Certificate Requests and Certificates
For funds requesting transfer certificates:
cancellations@hbf.com.au
 

HBF requires the certificate from the other fund:
switching@hbf.com.au
Contact Person
Name Heidi McNiece
Position Processing Manager
Email heidi.mcniece@hbf.com.au
Phone number (08) 9265 6430
Escalation Point
Name Angela Newland
Position Executive Manager – Member Support
Email Angela.Newland@hbf.com.au
Phone number (08) 9265 1912

 

HCF
Email for Transfer Certificate Requests and Certificates transfers@hcf.com.au
Contact Person
Name Setha Fogarty
Position Group Services Manager
Email sfogarty@hcf.com.au
Phone number (02) 9290 8846
Escalation Point
Name Jim Dertouzos
Position Group Customer Services Manager
Email jdertouzos@hcf.com.au
Phone number (02) 9290 0112

 

Health Care Insurance Ltd
Email for Transfer Certificate Requests and Certificates enquiries@hciltd.com.au
Contact Person
Name
Position Membership department
Email
Phone number 1800 804 950
Escalation Point
Name
Position
Email
Phone number

 

health.com.au
Email for Transfer Certificate Requests and Certificates certificates@health.com.au
Contact Person
Name Elizabeth Capell
Position
Email Elizabeth.Capell@health.com.au
Phone number 1300 199 802
Escalation Point
Name Rod Wright
Position
Email Rod.Wright@health.com.au
Phone number 1300 199 802

 

Health Partners
Email for Transfer Certificate Requests and Certificates ask@healthpartners.com.au
Contact Person
Name Laura Stewart
Position Retention Officer
Email lauras@healthpartners.com.au
Phone number (08) 82364545
Escalation Point
Name Rachel Tye
Position Product and Distribution Strategy Manager
Email rachelt@healthpartners.com.au
Phone number (08) 82364568

 

HIF
Email for Transfer Certificate Requests and Certificates processing@hif.com.au
Contact Person
Name Val Ferguson
Position Team Leader, Member Services
Email val.ferguson@hif.com.au
Phone number (08) 92274218
Escalation Point
Name Joe Budrovich
Position Executive Manager – Operations
Email joe.budrovich@hif.com.au
Phone number (08) 92274235

 

Latrobe Health Services
Email for Transfer Certificate Requests and Certificates membership@lhs.com.au
Contact Person
Name Sandy Musgrove
Position Member Services Officer
Email membership@lhs.com.au
Phone number (03) 5128 9200
Escalation Point
Name Melissa Wardill
Position Member Services Manager
Email mdr@lhs.com.au
Phone number (03) 5128 9231

 

Lysaght Peoplecare
Email for Transfer Certificate Requests and Certificates info@peoplecare.com.au
Contact Person
Name
Position
Email
Phone number 1800 808 690
Escalation Point
Name Lee Vale
Position Services Delivery Manager
Email Lee.vale@peoplecare.com.au
Phone number 02 4224 4357

 

Medibank
Email for Transfer Certificate Requests and Certificates Ask_us@medibank.com.au
Contact Person
Name Raf Coco
Position Centre Manager
Email raf.coco@medibank.com.au
Phone number (07) 3026 0542
Escalation Point
Name Colin Hunter
Position Vendor Relationship Manager, PHI Sales and Service
Email colin.hunterl@medibank.com.au
Phone number (03) 8622 6221

 

Mildura District Hospital Fund
Email for Transfer Certificate Requests and Certificates clearances@mdhf.com.au
Contact Person
Name
Position Membership Team
Email
Phone number (03) 5023 0269
Escalation Point
Name
Position
Email
Phone number

 

Navy Health
Email for Transfer Certificate Requests and Certificates ccerts@navyhealth.com.au
Contact Person
Name Hayley Horkins
Position Member Services Team Leader
Email query@navyhealth.com.au
Phone number 1300 306 289
Escalation Point
Name Chris Taylor
Position Member Services Manager
Email Chris.Taylor@navyhealth.com.au
Phone number (03) 9896 9313

 

NIB
Email for Transfer Certificate Requests and Certificates New joins to nib from other funds:
transfercertificates@nib.com.au

Exits from nib to other funds:
Cancellations@nib.com.au

Contact Person
Name Michelle Cameron
Position Policy Quality Specialist
Email m.cameron@nib.com.au
Phone number (02) 49141875
Escalation Point
Name Tanya Eglinton
Position Claims & Policy Administration Manager
Email T.Eglinton@nib.com.au
Phone number (02) 4914 1416 or 0424 750 910

 

Onemedifund
Email for Transfer Certificate Requests and Certificates
Contact Person
Name
Position
Email
Phone number 1800 148 626
Escalation Point
Name Lee Vale
Position Services Delivery Manager
Email Lee.vale@peoplecare.com.au
Phone number 02 4224 4357

 

Police Health
Email for Transfer Certificate Requests and Certificates enquiries@policehealth.com.au
Contact Person
Name
Position Customer Service Team
Email
Phone number (08) 8112 7000
Escalation Point
Name
Position
Email
Phone number

 

Phoenix Health Fund
Email for Transfer Certificate Requests and Certificates enquiries@phoenixhealthfund.com.au
Contact Person
Name Liza Faraguna
Position Membership and Marketing
Email enquiries@phoenixhealthfund.com.au
Phone number 1800 028 817
Escalation Point
Name Carolyn Jones
Position Membership
Email enquiries@phoenixhealthfund.com.au
Phone number 1800 028 817

 

Queensland Country Health Ltd
Email for Transfer Certificate Requests and Certificates info@qchfund.com.au
Contact Person
Name Kathy Church
Position Supervisor
Email
Phone number (07) 4750 3200
Escalation Point
Name
Position
Email
Phone number

 

RBHS
Email for Transfer Certificate Requests and Certificates
Contact Person
Name
Position
Email
Phone number 1800 027 299
Escalation Point
Name Lee Vale
Position Services Delivery Manager
Email Lee.vale@peoplecare.com.au
Phone number 02 4224 4357

 

rt health fund
Email for Transfer Certificate Requests and Certificates membership@rthealthfund.com.au
Contact Person
Name Cherlyn Davies
Position Member Service Consultant
Email CherlynD@rthealthfund.com.au
Phone number (02) 9910 4478
Escalation Point
Name Annemieke Kogels
Position Claims and Membership Manager
Email mieke@rthealthfund.com.au
Phone number (02) 9910 4482

 

St Lukes
Email for Transfer Certificate Requests and Certificates clearances@stlukes.com.au
Contact Person
Name Melissa Scott
Position Membership Team Leader
Email mscott@stlukes.com.au
Phone number (03) 6331 9255
Escalation Point
Name Rodney Spinks
Position Chief Operating Officer
Email rspinks@stlukes.com.au
Phone number 1300 651 988

 

Teachers Health Fund
Email for Transfer Certificate Requests and Certificates clearancecertificates@teachershealth.com.au
Contact Person
Name Vince Raschilla
Position Team Leader Membership Services
Email Vince.Raschilla@TeachersHealth.com.au
Phone number 1300 728 188 or (02) 8346 2240
Escalation Point
Name Nicola Farrell
Position Executive Manager Membership Service
Email Nicola.Farrell@TeachersHealth.com.au
Phone number (02) 8346 2199

 

Teachers’ Union Health
Email for Transfer Certificate Requests and Certificates clearances@tuh.com.au
Contact Person
Name Brett Elder
Position Sales and Relationship Manager
Email
Phone number (07) 3259 5353 or 0421 049 700
Escalation Point
Name
Position
Email
Phone number

 

 

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