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Contacts for Providers

Are you a Health Provider searching for health fund contact details to register with a health fund as a Medical or Allied Health Provider?

Below is a list of health fund contact details that may assist you with your specific needs.

PRIVATE HEALTHCARE AUSTRALIA MEMBER FUNDS	Contacts	Provider Type	Email/Phone
ahm Health Insurance	Provider Liaison Team	All Provider Operations	info@ahm.com.au 134 246
Australian Unity Health Ltd	Ron Wilson	Hospital	rwilson@australianunity.com.au 03 9697 0355
	Michelle Mountford	Ancillary	mmountford@australianunity.com.au 03 9697 0939
Bupa Australia Pty Ltd	HBA Providers	All Provider Operations	aprovops@hba.com.au 03 9937 4141
GMHBA Ltd	Jade Ibrahimovic	Medical	jadeibrahimovic@gmhba.com.au 03 5224 8630
	Jenny Calder	Ancillary	jennycalder@gmhba.com.au 03 5224 8628
HBF Health Ltd	Provider Support Team	Medical & Hospital	Medicalgap@hbf.com.au 08 9265 6378
		Ancillary	provreg@hbf.com.au 08 9265 6125
HCF Ltd	*(see notes below)	Hospital and Medical	Online self-service at: https://www.hcf.com.au/Provider_Portal_Internet/frmProvMedicalLogin.aspx
	Provider Relations	Ancillary	provider_relations@hcf.com.au 02 9290 0518
Health Insurance Fund of Australia Ltd	Alison Whyte	Hospital, Medical and Ancillary	Alison.Whyte@hif.com.au 08 9227 4231
Health Partners Ltd	Hospital Claims	Hospital	hospitalclaims@healthpartners.com.au 1300 113 113
	Access Gap Team	Medical	access@healthpartners.com.au 08 8236 4555
	Provider Administrator	Ancillary	ask@healthpartners.com.au 1300 113 113
Latrobe Health Services Ltd	Tanya Cardillo	Hospital	hcenquiry@lhs.com.au 03 5128 9200
	Debbie Cook	Medical	sbenquiry@lhs.com.au 03 5128 9200
	Provider Administration	Ancillary	info@lhs.com.au 03 5172 1400
MBF Australia Ltd		Hospital Estimates (member eligibility checks)	private_access@mbf.com.au 1300 652 623
	MBF Provider Registration Advisors	Ancillary	providerregistration@mbf.com.au 02 8239 2744
		Medical (Schedule of Fees/’No-Gap’ Doctors)	dr.billing@mbf.com.au 1800 111 623
MBF Health Pty Ltd		All Provider Operations	healthadmin@mbf.com.au 133 234
Medibank Private Ltd	Customer Action Team	Hospital	132 230
		Medical	1300 130 460
		Ancillary	Members Choice 1300 720 165
			Non Members Choice 1300 654 887
NIB Health Funds Ltd		Hospital (Accounts, Claims, Eligibility)	1300 853 530
		Hospital (Contract Issues and Enquiries)	02 49141805
		Ancillary (Provider Registration, Hicaps)	1800 175 377
St.LukesHealth Ltd	James Harrison	Hospital and Ancillary	jharrison@stlukes.com.au 03 6331 9255
	Amanda Johns	Medical (for gap cover purposes)	ajohns@stlukes.com.au 03 6331 9255
Teachers’ Union Health	Nigel Saines	Hospital and Medical	nigel.saines@tuh.com.au 07 32595336
		Ancillary

 

* HCF: For Hospital Providers, we will accept for benefit registration purposes only those facilities notified through PHI circulars, as this endorses recognition through Section S121-5 of the Private Health Insurance Act 2007. Facilities should be directed to Peter Callanan in the Healthcare Services Information Branch.

 

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