What do Health Funds promise under the Code?

Funds who are signatories to the Code will:

• • work towards improving the standards of practice and service in the private health insurance industry;

• • provide information to you in plain language;

• • promote better informed decisions about their private health insurance products and services by:
    • ensuring that policy documentation is full and complete.
    • providing clear explanations of the contents of the policy documentation when asked by you.
    • ensuring that persons providing information on health insurance are appropriately trained.

• • ensure information exchanged between you and the fund is protected in accordance with privacy principles;

• • provide information to you on your rights and obligations under your relationship with your health fund, including information on this Code; and

• • provide you with easy access to their internal dispute resolution procedures, which will be undertaken in a fair and reasonable manner and advise you of your rights to take an issue to an external body such as the Commonwealth Ombudsman.